Automotive Service Manager
Walt Massey CDJR Columbia•Columbia, MS
•Onsite
About The Position
Walt Massey is seeking an experienced Automotive Service Manager to lead their service department. This role involves overseeing operations, managing staff, ensuring customer satisfaction, and driving department performance. The company emphasizes a supportive, team-first culture and invests in employee growth through training and development.
Requirements
- 3+ years of experience as a Service Manager or in a senior service role
- Proven leadership and team management skills
- Excellent communication and customer service abilities
- A valid driver’s license and clean driving record
- High school diploma or equivalent
- A strong desire to grow, lead, and make an impact
Responsibilities
- Oversee all service department operations, staffing, and performance
- Lead and mentor service personnel to deliver outstanding customer service
- Monitor workflow and ensure timely and accurate service repairs
- Handle customer concerns with professionalism and urgency
- Maintain high Customer Satisfaction Index (CSI) ratings
- Create and manage departmental budgets, marketing initiatives, and growth goals
- Stay informed on latest vehicle technologies and service procedures
Benefits
- Comprehensive health, dental & vision insurance
- 401(k) with company match
- Paid vacation & holidays
- Ongoing training & career development
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
