Automotive Service Manager
Car Guys•Riverhead, NY
•$179,000•Onsite
About The Position
CarGuys Inc., America’s and Canada’s #1 Automotive Recruiter, connects Automotive Service Managers, Service Directors, and Fixed Operations Managers with top-performing dealerships and automotive groups across the U.S. and Canada. We work with employers actively hiring experienced automotive leaders who drive service department performance, profitability, and customer satisfaction. Our clients provide the opportunity—you choose the best fit.
Requirements
- Experience as an automotive service manager, service director, or fixed ops manager
- Proven leadership and team management experience in a dealership environment
- Strong understanding of service department operations and KPIs
- Ability to drive profitability and performance
- Excellent communication and customer service skills
- Strong leadership and management skills in automotive service department operations, including team management, service advisor oversight, technician productivity, and workflow management.
- Expertise in dealership operations, customer satisfaction (CSI), retention, and service sales performance.
- Experience managing key performance indicators such as labor gross profit, repair order averages, hours per RO, and overall service department profitability.
- Skilled in customer issue resolution, staff development, and operational efficiency within high-volume dealership environments.
Responsibilities
- Manage daily operations of the automotive service department
- Oversee service advisors, technicians, and support staff
- Drive service department sales, profitability, and efficiency
- Monitor KPIs including labor gross, hours per RO, and customer satisfaction
- Ensure high levels of customer service and CSI performance
- Manage scheduling, workflow, and repair order processes
- Handle customer concerns, escalations, and retention
- Work closely with parts and sales departments to maximize performance
Benefits
- Top Pay for Automotive Service Managers
- Industry-leading compensation packages
- Performance-based bonuses tied to department growth and profitability
- Career Growth Opportunities
- Advancement into Service Director or Fixed Operations roles
- Leadership development and management training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
