Automotive Service Manager

Vista Nissan • Casper, WY

23h • $120,000 - $130,000 • Onsite

About The Position

Vista Nissan is seeking an experienced Automotive Service Manager to lead and drive service performance, culture, and the customer experience of the Service Department in Casper, Wyoming! This role is responsible for driving the Service Department's performance, culture, and customer experience. As a key member of the leadership team, you will oversee daily operations, develop a high-performing team, and deliver strong financial results through process consistency, technician productivity, and an exceptional guest experience. This is an opportunity for a hands-on, forward-thinking leader who thrives on building teams, optimizing operations, and driving continuous improvement.

Requirements

• Proven leader with 2+ years of experience as a Service Manager or Service Director in a dealership environment
• Strong operator with a deep understanding of service drive performance, fixed ops KPIs, and technician productivity
• Strong understanding of dealership service operations and OEM processes
• A coach and mentor who builds accountability and develops high-performing teams
• Financially driven with the ability to analyze performance and take action to improve results
• Customer-focused leader who understands the connection between experience, retention, and profitability
• Organized, adaptable, and able to lead effectively in a fast-paced environment
• Valid driver's license with an acceptable motor vehicle record
• Ability to pass a pre-employment background check and drug screen for illegal substances
• At least 18 years of age
• Authorized to work in the United States

Responsibilities

• Lead, coach, and develop Service Advisors, Technicians, and support staff to achieve performance goals
• Drive daily service operations, including workflow, dispatch, and scheduling, to maximize productivity and efficiency
• Own departmental performance metrics, including labor gross, effective labor rate, hours per RO, and expense control
• Champion a customer-first culture that drives CSI, retention, and repeat business
• Partner with Sales and Parts leadership to ensure alignment and seamless operations across departments
• Implement and reinforce consistent processes that improve technician efficiency and customer experience
• Monitor staffing levels, support recruiting efforts, and develop bench strength within the team
• Ensure compliance with OEM standards, company policies, and safety requirements

Benefits

• Competitive compensation
• Performance-based pay
• A career path with ongoing leadership development and growth
• Flexible schedule with paid time off that accrues from day one
• Medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & Wellness reimbursement (up to $75/month)
• Employee discounts on vehicles, service, and parts
• A collaborative, team-oriented culture focused on performance and accountability

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed