Automotive Service Lane Manager
Mercedes-Benz of Lafayette•Lafayette, IN
•Onsite
About The Position
Merceds-Benz of Lafayette is hiring an experienced Automotive Service Lane Manager. The Automotive Service Lane Manager is a key leadership role responsible for overseeing the daily operations of the service lane at the dealership. This position involves managing service advisors, ensuring exceptional customer service, and facilitating the flow of vehicles through the service process.
Requirements
- Proven experience in automotive service management or a related role
- Strong leadership and interpersonal skills
- Excellent customer service and communication abilities
- In-depth knowledge of automotive service processes and industry best practices
- Familiarity with dealership management software and service lane technology
- Minimum High School Diploma required
- Valid driver’s license also required
Responsibilities
- Supervise and lead the service advisor team
- Ensure a high level of customer satisfaction
- Train service advisors in customer service best practices and service standards
- Oversee the service lane workflow
- Collaborate with technicians and parts department to streamline the service process
- Generate regular reports for dealership management
- Execute training programs for service advisors in product knowledge, customer service and process
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Life Insurance
- Short & Long Term Disability Insurance
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
