Automotive Service Lane Assistant

Sheehy Subaru•Springfield, VA

2d•Onsite

About The Position

This position assists with rental vehicles throughout the location. Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond. Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups, representing some of the industry's best brands across over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team! Sheehy Auto Stores is seeking a motivated, enthusiastic professional to join our team as a Service Lane Assistant. In this position, you will assist with rentals for service customers.

Requirements

Strong verbal and written communication abilities
Excellent listening skills with keen attention to detail
Positive and friendly demeanor, and enjoy interacting with customers
Must be able to work in a fast-paced environment
Ability to pass a pre-employment background screening, Motor Vehicle Records check, and drug test
Must have a valid driver’s license

Nice To Haves

Previous dealership experience is a plus!

Responsibilities

Greet customers, and assist with their rental vehicle needs.
Communicate with appropriate dealership staff about customers' arrival and needs.
Work hand and hand with the service department to keep scheduled appointments on track.
Answer inbound service calls, assisting customers with scheduling and ordering parts.
Conduct follow-up courtesy calls to service customers and log comments into CRM (eLeads)
Update or enter new customer information into CRM as appropriate
Other duties as assigned