Automotive Service Director

Krause Family Hyundai•Gainesville, GA

6d•Onsite

About The Position

Automotive Service Director Lead Operations. Build Culture. Drive Growth. At Krause Auto Group, we’ve been family-owned and operated for over 30 years—and our continued success comes down to one thing: our people. We don’t see employees as numbers—we invest in them. From leadership development to internal promotions, we are committed to helping our team members grow, succeed, and build long-term careers. With a portfolio of 12 world-class brands—including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Kia, Nissan, Honda, Volvo, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus Cars—across Georgia, South Carolina, North Carolina, Florida and Texas, we offer unmatched opportunity for growth. We are currently seeking a high-impact Automotive Service Director to lead operations at one of our newest high-volume import dealerships in the Northern Atlanta area, Krause Family Hyundai. This is a rare opportunity to step into a busy, well-established shop with a strong team—and take it to the next level. Why This Role Stands Out This is more than a management position—it’s a leadership opportunity with real influence. You’ll step into a high-performing, high-volume service department supported by experienced advisors and efficient technicians, while also having the autonomy to refine processes, elevate performance, and shape the future of the department.

Requirements

Proven leadership experience in an import dealership service department
Strong track record of driving profitability, efficiency, and CSI
Hands-on leadership style with the ability to motivate and develop teams
Experience managing high-volume service operations
Familiarity with CDK and Xtime preferred
Strong organizational and operational skills
Ability to thrive in a fast-paced, growth-focused environment
A passion for developing people, delivering exceptional service, and building something meaningful
Must be authorized to work in the U.S. without sponsorship
Must pass pre-employment background check, MVR, and drug screening

Responsibilities

Lead all fixed operations within the service department—from write-up to delivery
Drive revenue, efficiency, and profitability through strong operational leadership
Manage, mentor, and develop a skilled team of technicians and service advisors
Maintain and elevate Customer Satisfaction Index (CSI) performance
Optimize workflow, processes, and shop productivity in a high-volume environment
Partner with Parts and Sales to create a seamless customer experience
Recruit, train, and retain top talent to build a best-in-class team
Oversee budgets, expense control, and departmental financial performance
Leverage tools like CDK Global and Xtime to improve efficiency and customer experience
Collaborate with executive leadership and OEM partners to drive innovation and growth