Automotive Service Department Scheduler
About The Position
Huntersville Ford is seeking a professional, organized, and customer-focused Automotive Service Department Scheduler to join our growing service team. This role is essential to creating a smooth and positive customer experience by helping clients schedule service appointments, follow up on vehicle maintenance needs, and maintain consistent communication throughout the service process. If you enjoy helping people, thrive in a fast-paced environment, and have strong communication and organizational skills, this is a great opportunity to build a long-term career within a growing automotive organization. Located in the southern Lake Norman area, Huntersville Ford is a trusted part of the community with a reputation for excellent customer service and employee support. As part of the Krause Auto Group family, we believe our employees are more than just a number—we invest in our people, promote from within, and celebrate individual success stories. With a portfolio of premier automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Nissan, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across four states, Krause Auto Group offers long-term career growth, stability, and opportunity.
Requirements
- Strong customer service and communication skills
- Positive attitude with a professional and friendly demeanor
- Excellent phone etiquette and active listening skills
- Strong organizational and multitasking abilities
- Ability to work efficiently in a fast-paced environment
- Team-oriented mindset with a willingness to learn and improve
- Reliable, punctual, and detail-oriented work ethic
- Comfortable communicating with customers regarding maintenance recommendations and follow-up services
- Strong computer skills including Outlook, Excel, Google Sheets, and Word
- Valid driver’s license with a clean driving record
Nice To Haves
- Dual-screen experience preferred
- Previous customer service or appointment scheduling experience preferred
Responsibilities
- Answer incoming calls and assist customers with scheduling service appointments
- Schedule appointments based on shop capacity, technician availability, and workflow guidelines
- Respond quickly to customer phone calls, internet scheduling requests, and live chat inquiries
- Confirm scheduled appointments and follow up on missed appointments
- Assist customers with questions regarding vehicle maintenance recommendations and service needs
- Conduct outbound follow-up calls after service appointments to ensure customer satisfaction
- Follow dealership processes for declined services, lost customers, and future appointment scheduling
- Send service reminders, coupons, promotions, and customer communication materials
- Encourage satisfied customers to leave online reviews and feedback
- Help maintain strong customer retention through consistent communication and follow-up
- Maintain accurate customer notes and appointment information within dealership systems
- Work closely with Service Advisors and department leadership to support workflow efficiency
- Assist with maintaining organized scheduling processes and communication records
- Support additional service department administrative tasks as needed
Benefits
- Free health insurance option available
- HSA company contributions
- Dental & vision insurance available
- Short-term & long-term disability insurance
- 401(k) options available
- Paid vacation, PTO, and holidays
- Career advancement opportunities—we promote from within
- Employee discounts on vehicles, parts & service
- Holiday lunches, team events, and employee appreciation celebrations
- Family-owned and operated culture
- Long-term career stability
- Supportive and team-oriented environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
