Automotive Service Customer Service Representative (BDC)

Huffines Auto Dealerships•Corinth, TX

7d•Onsite

About The Position

The Huffines Service Business Development Representative is a technically savvy individual who understands computers, the internet, and other technologies and can communicate clearly and efficiently. This position is responsible for lead generation activities to support the company’s service department goals and for providing courteous, efficient service to our customers.

Requirements

High school diploma or GED
Minimum one-year customer service
Demonstrated proficiency in the use of computers, software applications, and technology systems
Motivated self-starter able to establish and meet production goals
Time management, professional dress, and behavior are all required for this position
Friendly and customer service focused
Proven ability to multi-task

Nice To Haves

Automotive industry experience preferred
Exceptional interpersonal skills and excellent communication skills

Responsibilities

Directly responsible for scheduling service appointments for guests
Will be expected to coordinate loaner vehicles for appointments and communicate with guests about their loaner agreements
Future training to schedule valet service for our guests through a third party
Must complete outbound calls to guests asking them to schedule their vehicles due for service
Outbound calls reaching out to customers listed in our marketing campaigns for service scheduling
Following up on customer visits to ensure customer satisfaction
Addressing customer concerns and issues or escalating as needed
Coordinating questions and issues with the appropriate department personnel
Providing courteous and efficient electronic and phone customer service assistance
Taking ownership of the customer experience by immediately addressing and resolving issues
Able to work in a varied working schedule environment that includes both opening and closing shifts