Automotive Service Coordinator - Bobby Rahal Automotive Group
About The Position
In this position, most of your day is spent talking to clients on the phone or through emails. Your role is not to diagnose their vehicle, but to actively listen and identify their primary concern so you can schedule the appropriate appointment. You follow our scheduling procedure by checking for open recalls, properly verifying client information, and accurately documenting complaints. To ensure that everything runs smoothly, you print repair orders for the next day's business. Our team members believe that integrity matters! We pride ourselves on being honest and transparent in all aspects of our business. If something does not have value, we will not offer it to our clients.
Requirements
- Exceptional customer service skills
- Strong phone and computer skills
- Valid driver's license and clean driving record
- Ability to spend most of your workday seated at a desk
Responsibilities
- Talk to clients on the phone or through emails.
- Identify client's primary concern to schedule the appropriate appointment.
- Check for open recalls.
- Verify client information.
- Accurately document complaints.
- Print repair orders for the next day's business.
Benefits
- Paid time off
- Six paid holidays after 90 days
- PTO increases after one year of employment
- Health insurance
- Wide variety of other voluntary benefits after 30 days
- 401(k) participation with company match after 6 months
- On the job training
- Opportunities for advancement across the Team Rahal organization
- Team member appreciation monthly events
- Team member referral bonuses
- Annual holiday parties
- Excellent work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
