Automotive Service Call Center Representative / BDC

Lake Elsinore Chrysler Dodge Jeep Ram•Lake Elsinore, CA

14d•$50,000 - $75,000•Onsite

About The Position

The Service BDC Rep is responsible for introducing our business to the public. We are looking for positive, magnetic team players with a drive to succeed. This position will work as a liaison between our customers and sales team to promote new service opportunities.

Requirements

Time management skills, ability to handle multiple communications at once.
Genuine interest in providing an exceptional customer experience.
Self-starter, professional and punctual.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude, excellent communication skills, both written and verbal.
The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
An occupational license may be required for this position.

Responsibilities

Build a friendly relationship over phone, text, email or chat.
Write professional, custom emails, or text messages to potential customers.
Monitor personal daily, weekly and monthly sales and statistics.
Maintain and communicate exceptional product and inventory knowledge to our guests.
Work collaboratively with others in a team based environment.
Efficiently record all customer interaction activity.
Maintain and improve product and dealer knowledge through dealer provided learning.
Facilitate timely follow up on all internet leads.
Work effectively together with co-workers and managers to create maximum synergy, coordination and cooperation.
Respond promptly to internet inquiries with courtesy, accuracy and professionalism.