Automotive Service BDC Representative - 2819
About The Position
BRAM Auto Group is seeking an experienced, talented, detail-oriented, and dedicated Automotive Service BDC Representative to join their team. This role is responsible for handling inbound and outbound calls, both scripted and unscripted, to set appointments for the Service Department. The ideal candidate will be personable, energetic, of high integrity, and possess excellent customer service skills. This is a great opportunity for someone looking to advance their automotive career with a premier automotive management group that has been serving customers for over 50 years and operates 13 dealership locations across New York and New Jersey.
Requirements
- Excellent customer service skills and interpersonal communication skills; cultural sensitivity and demonstrates ability to work with diverse people groups
- Excellent verbal and written communication skills, including the ability to effectively present information and respond to questions and management
- Excellent organizational skills and attention to detail
- Able to establish rapport and build relationships with customers
- Demonstrate sufficient computer literacy
- Possess a positive attitude and commitment to adhere to and administer company policies, procedures and standards
Nice To Haves
- Previous Dealership BDC experience is preferred
Responsibilities
- Ensures excellent service standards and maintains high customer satisfaction
- Responsible for being professional, courteous, and knowledgeable on each call
- Responsible for maintaining minimum quota requirements as outlined by management
- Monitors and contacts dealership and third party leads and inquiries
- Collaborates with service advisors to schedule service appointments
- Maintains a general understanding of the repair process and explains the process to our customers
- Addresses customer concerns and escalates them to managers as needed
- Directs customers to the appropriate departments as needed
- Follows up after customer service visit to ensure customer satisfaction
- Follows company safety procedures and policies
Benefits
- performance-based commission
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
