Automotive Service BDC Representative - 2892

BRAM Auto Group•Hillside, NJ

1d•$17 - $18•Onsite

About The Position

BRAM Auto Group is seeking an experienced Service BDC Representative to handle inbound and outbound calls, set appointments for the Service Department, and ensure high customer satisfaction. This role requires professionalism, knowledge of the repair process, and the ability to collaborate with service advisors. The ideal candidate will be personable, energetic, and of high integrity, looking to advance their automotive career within a large, family-owned business.

Requirements

Excellent customer service skills and interpersonal communication skills; cultural sensitivity and demonstrates ability to work with diverse people groups
Excellent verbal and written communication skills, including the ability to effectively present information and respond to questions and management
Excellent organizational skills and attention to detail
Able to establish rapport and build relationships with customers
Demonstrate sufficient computer literacy
Possess a positive attitude and commitment to adhere to and administer company policies, procedures and standards

Nice To Haves

Previous Dealership BDC experience is preferred

Responsibilities

Ensures excellent service standards and maintains high customer satisfaction
Responsible for being professional, courteous, and knowledgeable on each call
Responsible for maintaining minimum quota requirements as outlined by management
Monitors and contacts dealership and third party leads and inquiries
Collaborates with service advisors to schedule service appointments
Maintains a general understanding of the repair process and explains the process to our customers
Addresses customer concerns and escalates them to managers as needed
Directs customers to the appropriate departments as needed
Follows up after customer service visit to ensure customer satisfaction
Follows company safety procedures and policies