Automotive Service Assistant

Ken Garff Automotive Group•Hilo, HI

11d•Onsite

About The Position

The Service Assistant/Cashier must manage the cashier activities of the dealership through accurate billing and communication with customers and employees. The Service Assistant/Cashier must deal with the customer needs relating to the service or repair of their vehicles while ensuring that each customer is treated as an individual, with care and respect. The Service Assistant/Cashier will assist the Service Manager in various administrative tasks. Run the rental car program. Responsible for renting out and checking in rental cars, keeping track of rental car inventory, making sure all rentals are billed out correctly on repair orders, and making sure that all vehicle are in rent ready condition.

Requirements

Must be 18 years or older.
Authorized to work in the U.S.
Possess a valid driver license.
Maintain a professional appearance.
High school diploma or equivalent.
Previous experience with customer service, preferably in the automotive industry.
Trustworthy and able to establish rapport with others easily.

Responsibilities

Manage cashier activities of the dealership through accurate billing and communication with customers and employees.
Deal with customer needs relating to the service or repair of their vehicles.
Assist the Service Manager in various administrative tasks.
Manage the rental car program, including renting out and checking in rental cars, keeping track of inventory, and ensuring correct billing.
Ensure all rental vehicles are in rent-ready condition.
Write up vendor purchase orders.
Submit Kornerstone extended warranty claims.
Thoroughly explain the customer satisfaction survey to each customer.
Greet and accommodate walk-in customers promptly.
Provide timely, friendly, professional service.
Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate.
Answer customer telephone calls promptly and courteously.
Establish method of payment and collect all payments from customers, extended warranty companies, and others.
Obtain customer contact information for the CRMM.
Assist in closing out all customer repair order tickets.
Prepare repair orders to be sent to the main office for scanning.
Identify, recommend, and support opportunities for process improvement.
Manage the petty cash fund for the service department.
Close out, deposit, and record each day's till.
File and organize all Repair Orders.
Assist in office duties as assigned.
Use computer systems to look up customer's service history, schedule appointments, enter repair order information, and manage information.
Maintain and update customer records and files.
Perform other duties as assigned.