Automotive Service Advisor

Capital Subaru of Greenville•Winterville, NC

About The Position

At Capital Subaru of Greenville, we are committed to delivering an exceptional customer experience from the moment a guest walks through our doors. We are currently seeking a professional, customer-focused Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services, helping guide them through the service process with transparency, care, and efficiency. What You'll Be Doing Serve as the main point of contact for customers required vehicle maintenance and repair services Conduct thorough vehicle walkarounds and inspections to help identify service needs Accurately assess customer concerns and recommend appropriate repairs and maintenance Clearly explain recommended services, timeliness, and associated costs to customers Schedule service appointments and efficiently manage daily workflow within the service department Collaborate closely with technicians and internal team members to ensure timely completion of repairs Handle customer questions, concerns, and service updates in a prompt and professional manner Maintain accurate records for estimates, scheduling, invoicing, and customer communication Help maintain a clean, organized, and safe work environment Perform additional duties as assigned What We're Looking For Previous experience as a Service Advisor or in a similar customer service role within the automotive industry preferred Strong knowledge of automotive systems, diagnostics, repair recommendations, and maintenance schedules Excellent communication and interpersonal skills with the ability to build trust and rapport with customers Strong organizational skills and ability to manage multiple service appointments at once Comfortable using computer systems and software for scheduling, estimates, and invoicing Valid driver's license with a clean driving record Must be able to pass a pre-employment background check What We Offer Competitive Pay Health Insurance Paid Time Off (PTO) 401(k) Full-time benefits package Career growth and advancement opportunities Supportive team environment Why Capital? Because great careers start with the right environment. Capital Auto Group is home to 1,500+ team members across 20 automotive and powersports franchises. We're family-owned, growth-focused, and committed to building careers - not just filling roles. Here, performance is rewarded, development is prioritized, and culture matters. You belong at Capital. Capital Auto Group is an equal opportunity employer committed to diversity, inclusion, and a workplace where everyone can succeed.

Requirements

Previous experience as a Service Advisor or in a similar customer service role within the automotive industry preferred
Strong knowledge of automotive systems, diagnostics, repair recommendations, and maintenance schedules
Excellent communication and interpersonal skills with the ability to build trust and rapport with customers
Strong organizational skills and ability to manage multiple service appointments at once
Comfortable using computer systems and software for scheduling, estimates, and invoicing
Valid driver's license with a clean driving record
Must be able to pass a pre-employment background check

Responsibilities

Serve as the main point of contact for customers required vehicle maintenance and repair services
Conduct thorough vehicle walkarounds and inspections to help identify service needs
Accurately assess customer concerns and recommend appropriate repairs and maintenance
Clearly explain recommended services, timeliness, and associated costs to customers
Schedule service appointments and efficiently manage daily workflow within the service department
Collaborate closely with technicians and internal team members to ensure timely completion of repairs
Handle customer questions, concerns, and service updates in a prompt and professional manner
Maintain accurate records for estimates, scheduling, invoicing, and customer communication
Help maintain a clean, organized, and safe work environment
Perform additional duties as assigned