Automotive Service Advisor CDJR
Coopersville•Coopersville, MI
•Onsite
About The Position
Automotive Service Advisor – Baker Chrysler Dodge Jeep Ram Coopersville At Baker Auto Group, our organization continues to grow and we are looking for the best-of-the-best to grow with us. We are seeking a Service Advisor to join our high-performing team at our CDJR store located on our beautiful Coopersville campus. If you have a proven track record of serving customer needs while delivering the highest levels of satisfaction, our Coopersville team wants you!
Requirements
- Familiarity with the Service Advisor role is essential.
- A current valid driver’s license and insurability rating is required.
- High School Diploma or equivalent
Nice To Haves
- Experience in the role is preferred.
- Experience with the CDK dealer management system is a bonus.
- College experience is a plus.
Responsibilities
- Be the primary customer contact, from the point of initial greeting to delivery of the serviced vehicle.
- Learn your product to be a credible resource for your customers.
- Thoroughly assess customer needs and present the appropriate services.
- Champion the multi-point inspection process and review results with every customer.
- Organize and present estimates that make customers want to invest in their vehicles.
- Manage your book of business making sure vehicles get through the shop on schedule.
- Ensure customers stay informed with up-to-date progress and changes in status.
- Insist on keeping your paperwork organized and current.
- Understand and stay compliant with the manufacturer warranty and policy & procedures.
Benefits
- Full-time position with base pay and performance bonus
- Health, dental, life and vision insurance
- 401(k)
- Paid Time-Off
- Employee discount program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
