Automotive Service Advisor - Porsche Boston (Natick)

Asbury Automotive • Natick, MA

19h • $70,000 - $120,000

About The Position

The Service Advisor is the face of the dealership for service customers. The role is responsible for presenting and selling needed products and services professionally while following the manufacturer’s published maintenance schedule and requirements. The Service Advisor builds customer rapport to promote satisfaction and retention, provides a positive customer experience, and helps achieve the company’s service Customer Satisfaction Index goals. The position requires working in a fast-paced environment with limited supervision.

Requirements

• Must be at least 18 years old.
• Must have a valid driver’s license.
• Must pass pre-employment background and drug screening.
• Must have strong customer service, phone, and computer skills.
• Must be able to manage a fast-paced work environment with limited supervision.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers promptly and courteously, and obtain pertinent vehicle information.
• Promote services and build rapport with customers.
• Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
• Generate and provide customers with complete, accurate repair estimates.
• Establish and communicate repair completion times with customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed customer post-service follow-up procedures to encourage return visits, increase sales, and support strong Customer Satisfaction Index results.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain the manufacturer Customer Satisfaction Index at or above Asbury’s specified service goals for district, regional, and national scores.
• Comply with applicable federal, state, and local laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for select management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury’s Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed