Lia Toyota Northampton - Automotive Service Advisor
The Lia Group•Northampton, MA
•Onsite
About The Position
Lia Toyota Northampton is seeking an experienced Service Advisor to join our team. We are a growing company with a long history of success, offering competitive wages, generous benefits, and a safety-conscious, drug-free work environment. We seek individuals who can contribute to our continued growth and service excellence. We are also heavily involved in supporting the communities we live and work in, and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.
Requirements
- Must hold a high school diploma or equivalent
- Excellent customer service skills
- Basic Computer skills
- Positive, friendly attitude, along with a customer service mentality
- Enjoy working in a fast-paced environment
- Excellent oral and written communication skills
- Must have a clean and valid driver's license
Responsibilities
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience.
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
Benefits
- Medical, Dental and Vision
- 401K Plan with Employer Match
- Continued education, manufacturer hands-on and web-based training
- Paid Time Off
- Paid Weekly
- An employer funded Life Insurance Plan
- Discounts on services and parts
- Employee vehicle purchase plans
- Company provided uniforms
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
