Automotive Service Advisor - Group 1 Acura Sugar Land
Group 1 Automotive, Inc.•Houston, TX
•Onsite
About The Position
Group 1 Acura Sugar Land is growing and seeking a high-quality Automotive Service Advisor to join our team! This is an opportunity to represent the Acura brand in a high-performing dealership committed to excellence in both service and customer experience. The ideal candidate is passionate about customer service, thrives in a fast-paced environment, and enjoys building strong relationships with customers throughout the service process.
Requirements
- Prior Service Advisor experience preferred
- Positive and friendly attitude
- Interpersonal communication skills
- Basic computer skills
- Strong desire to provide an exceptional client experience
- Ability to achieve targeted goals
- High school diploma or equivalent
- Must have a valid driver’s license
Responsibilities
- Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience
- Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs
- Create detailed repair orders with clear, transparent cost and time estimates
- Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines
- Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
- Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost
- Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction
- Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
- Build and maintain long-term customer relationships to drive retention and repeat business
Benefits
- Salary Based Pay Plan
- A Great Working Environment
- A Structured Career Path Leading to Management
- Service Advisor University – Paid for by Group1
- Health, Dental & Vision Insurance
- Life & Disability Insurance
- 401(k) with Company Match
- Paid Time off
- Employee Vehicle Purchase Program
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
