Automotive Service Advisor - D&R Autoworks - Highland Park, IL

GreatWater 360 Auto CareHighland Park, IL
$55,000 - $85,000Onsite

About The Position

D&R Autoworks, a GreatWater garage, is seeking an experienced Automotive Service Advisor / Service Writer. This role is crucial in connecting customers with technicians, ensuring a positive customer experience, and maintaining smooth shop operations. The ideal candidate enjoys customer service, sales, organization, and teamwork, and will help customers feel confident about their vehicle care. D&R Autoworks combines the personal culture of a neighborhood shop with the support of a growing automotive network.

Requirements

  • 1+ year Service Advisor / Service Writer experience preferred
  • 1+ year sales experience or demonstrated ability to sell services
  • Strong customer service and relationship-building skills
  • Excellent communication and organizational abilities
  • Ability to work effectively in a fast-paced environment with frequent interruptions
  • Comfortable using computer systems and shop management software
  • High school diploma or GED required
  • Valid driver’s license with acceptable driving record

Nice To Haves

  • Basic mechanical knowledge is a plus

Responsibilities

  • Greet customers warmly and provide a friendly, professional experience
  • Answer incoming calls promptly and assist customers with service questions
  • Sell recommended maintenance and repair services
  • Enter and track customer and vehicle information in shop management software
  • Tag vehicles and document service needs upon arrival
  • Build repair estimates and communicate recommendations clearly
  • Obtain customer authorization for repairs
  • Work closely with technicians to review inspection results and service recommendations
  • Assign work orders based on technician availability and skill level
  • Track vehicle progress and maintain clear notes in work orders
  • Notify customers when vehicles are ready and arrange payment and vehicle pickup
  • Perform occasional vehicle road tests
  • Assist with general shop operations when needed to support workflow

Benefits

  • Competitive hourly pay
  • Paid training and skill development
  • Modern tools and equipment
  • Supportive team environment
  • Career advancement opportunities
  • Stable workflow and professional shop environment
  • Front Loaded PTO + 6 paid holidays
  • Paid Parental Leave (1 week)
  • Teammate Discounts on services
  • 401(k) Match: 100% of first 3% + 50% of next 2%
  • Health, Dental & Vision Insurance
  • HSA Match up to $15 per paycheck
  • Company paid Life Insurance & AD&D ($25,000)
  • Employee Assistance Program (24/7, free)
  • Voluntary Benefits: STD, LTD, Accident, Critical Illness, Life
  • Training & Tuition Reimbursement, including ASE test fee reimbursement
  • LEARN to EARN Program: Technician pay growth tied to ASE certifications
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