Automotive Service Advisor - D&R Autoworks - Highland Park, IL

GreatWater 360 Auto Care•Highland Park, IL

22h•Onsite

About The Position

D&R Autoworks, a GreatWater Garage, is seeking an experienced Automotive Service Advisor / Service Writer. This role is crucial in connecting customers with the technician team, ensuring a positive customer experience, and maintaining smooth shop operations. The ideal candidate enjoys customer service, sales, organization, and teamwork, and is looking to contribute to a growing automotive network that combines a personal culture with strong support systems.

Requirements

1+ year Service Advisor / Service Writer experience preferred
1+ year sales experience or demonstrated ability to sell services
Strong customer service and relationship-building skills
Excellent communication and organizational abilities
Ability to work effectively in a fast-paced environment with frequent interruptions
Comfortable using computer systems and shop management software
Basic mechanical knowledge is a plus
High school diploma or GED required
Valid driver’s license with acceptable driving record

Responsibilities

Greet customers warmly and provide a friendly, professional experience
Answer incoming calls promptly and assist customers with service questions
Sell recommended maintenance and repair services
Enter and track customer and vehicle information in shop management software
Tag vehicles and document service needs upon arrival
Build repair estimates and communicate recommendations clearly
Obtain customer authorization for repairs
Work closely with technicians to review inspection results and service recommendations
Assign work orders based on technician availability and skill level
Track vehicle progress and maintain clear notes in work orders
Notify customers when vehicles are ready and arrange payment and vehicle pickup
Perform occasional vehicle road tests
Assist with general shop operations when needed to support workflow