Automotive Service Advisor North Coast Mitsubishi West Cleveland

Auto Services Unlimited • Cleveland, OH

7d • Onsite

About The Position

Our Service Advisors take ownership of the customer experience in the service lane and are the first point of contact as it relates to vehicle status, repairs, and diagnostics. They are well-versed in product offerings, inventory needs, technician scheduling and customer service.

Requirements

• A strong record of positive customer satisfaction results
• Good organization skills and a friendly personality
• Fantastic communication skills
• A professional personal appearance
• A team-oriented and self-motivated attitude
• The ability to work with little supervision
• A clean driving record

Nice To Haves

• At least 2 years of service experience

Responsibilities

• Promptly and professionally answering service calls, and setting and confirming appointments
• Accurately and thoroughly writing repair orders
• Acting as a reliable, responsive liaison between the technician and customer
• Patiently and thoroughly assisting our customers through the service process
• Collaborating with team members for loaner availability, proper warranty processing and disclosure

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Savings Plan
• Ongoing professional development
• Family-friendly and inclusive culture
• Career growth and internal promotions
• Custom and competitive wage plans
• Sundays off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed