Experienced Automotive Service Advisor (Future Opening) - Lexington Park Toyota
About The Position
As a Service Advisor on our team, you will play a critical role in creating a seamless and exceptional customer experience. You’ll welcome guests, understand their concerns, create accurate repair orders, communicate clearly with technicians, and keep customers updated throughout the entire service process. Your ability to recommend maintenance and repairs, build trust, and maintain relationships will be essential to your success. This hire-ahead posting allows talented candidates to join our pipeline now so they can be first in line when an opportunity opens due to increased demand, internal promotions, or dealership expansion. About CMA Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. We offer career growth, stability, competitive pay and benefits, and a healthy work-life balance. As owners, our team is united by a shared purpose and commitment—because Owners Just Care More. We Value Diversity CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
Requirements
- Automotive Knowledge Basic understanding of vehicle systems and repair processes
- Ability to communicate technical information clearly
- Customer Service Excellence Friendly, professional, and customer-first approach
- Strong listening, communication, and empathy skills
- Problem-Solving Ability Able to think quickly and make smart decisions
- Attention to detail and sound judgment
- Organization & Time Management Skilled at managing multiple customers and repair orders
- Strong documentation and follow-up skills
- Sales & Communication Ability to recommend services confidently and ethically
- Comfortable discussing timelines, repair needs, and pricing
- Computer & Systems Skills Basic computer proficiency (MS Office, dealership software)
- Valid driver’s license
- Previous Service Advisor experience required
Responsibilities
- Welcome customers and provide an exceptional, friendly service experience
- Listen carefully to customer concerns and translate them into clear repair orders
- Explain recommended services in a simple, customer-friendly way
- Coordinate with technicians to ensure accurate and timely repairs
- Maintain consistent communication with customers throughout the process
- Recommend maintenance, repairs, and value-added services
- Build strong, long-term customer relationships
- Provide post-service follow-up to ensure satisfaction
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan (ESOP)
- Health, dental, and vision insurance.
- Tuition reimbursement
- Opportunities for career growth within CMA’s dealership network
- Employee discounts on vehicles and services
- Closed on Sundays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
