Automotive Service Advisor - Toyota Boston
About The Position
Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Toyota of Medford was built with one vision—to redefine what the dealership experience should be. Just weeks after opening our brand-new, state-of-the-art facility, we've experienced tremendous growth. Our service department is thriving, our guest count continues to increase, and we're expanding our team to keep pace with the overwhelming response from our community. That's why we're looking for another exceptional Service Advisor. This isn't simply another dealership position. It's an opportunity to build a long-term career with a team that's raising the bar for guest service, professionalism, and operational excellence. If you're someone who enjoys building relationships, thrives in a fast-paced environment, and believes every guest deserves an exceptional experience, we'd love to meet you. At Toyota of Medford, we've assembled a team of professionals who are passionate about serving others, committed to continuous improvement, and driven to succeed together. Here, you'll find: A beautiful, state-of-the-art Toyota facility, One of the busiest and fastest-growing Toyota service operations in New England, A steady flow of guests and exceptional earning potential, Industry-leading technology and modern service processes, Leadership that believes in coaching, mentoring, and promoting from within, A culture built on teamwork, accountability, and respect, The stability and career opportunities of one of New England's most respected automotive organizations. Our goal isn't simply to become the biggest. Our goal is to become the dealership guests recommend, employees are proud to represent, and competitors aspire to emulate. The Service Advisor is one of the most important positions in our dealership. You are the trusted advisor. The communicator. The problem solver. The person who turns an ordinary service visit into an exceptional ownership experience. Every interaction is an opportunity to build trust, create loyalty, and earn a customer for life. If that responsibility excites you, you'll fit right in.
Requirements
- Previous Service Advisor experience preferred, but not required
- Strong customer service and communication skills
- Organized, detail-oriented, and dependable
- Comfortable working in a fast-paced environment
- Strong computer proficiency
- Valid driver's license required
- Ability to pass a pre-employment background check and drug screen
- Candidates with experience in hospitality, luxury retail, banking, customer success, or consultative sales are also encouraged to apply if they have a passion for delivering world-class service.
Responsibilities
- Welcome every guest with professionalism, warmth, and urgency
- Listen carefully to customer concerns and understand their needs
- Perform vehicle walk-arounds and accurately document service requests
- Recommend maintenance and repair services with honesty and transparency
- Schedule maintenance, repairs, and recall appointments
- Communicate clearly with technicians to ensure accurate diagnosis and timely repairs
- Keep guests informed throughout the repair process with proactive updates
- Review completed repairs to ensure every concern has been addressed
- Deliver vehicles with confidence while explaining completed work and future maintenance recommendations
- Build long-term relationships that create loyal guests and lifelong advocates
Benefits
- Weekly pay
- Paid holidays
- Paid time off
- Paid training
- Performance-based earning potential
- Stock awards for eligible front-line and management team members
- Medical, dental, vision, accident, critical illness, and hospital indemnity insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Short- and long-term disability
- Life insurance options
- 401(k) with company match
- Up to 12 weeks paid pregnancy leave
- Paid parental leave
- Continuous paid training
- Digital career path planning
- Internal Learning Management System
- Professional development opportunities
- Clear pathways for advancement within one of the nation's leading automotive organizations
- Student loan relief resources
- Employee Assistance Program
- Employee discounts on vehicles, parts, and service
- Scholarship opportunities
- Paid volunteer hours
- Aggressive employee referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
