Automotive Service Advisor – Customer Service & Sales Focus
About The Position
Turner Auto Care is seeking an exceptional Automotive Service Advisor with a focus on customer service and sales. This role involves creating outstanding customer experiences, guiding customers through vehicle decisions, managing shop workflow, and ensuring smooth operations. The ideal candidate is adept at explaining repair recommendations, coordinating with technicians and parts suppliers, and managing a fast-paced environment. Adaptability, initiative, and a genuine desire to help people are crucial. This is not a receptionist or customer service representative position; it requires building customer relationships, confidently presenting recommendations, taking ownership of workflow, and contributing to team success.
Requirements
- Love working with people and building relationships.
- Strong customer service and communication skills.
- Comfortable discussing estimates and repair recommendations.
- Ability to manage multiple priorities without becoming overwhelmed.
- Adaptability to both extremely busy days and quieter periods.
- Initiative and ability to stay productive without constant direction.
- Positive energy, professionalism, and leadership.
- Detail-oriented and highly organized.
- Enjoy working as part of a team.
Nice To Haves
- Previous automotive service advisor experience.
- Automotive industry experience.
- Experience with point-of-sale, scheduling, or shop management software.
- Sales, hospitality, retail management, or customer service leadership experience.
Responsibilities
- Deliver exceptional customer experiences by greeting customers warmly, listening to concerns, and building trust through clear communication.
- Guide customers through vehicle repair decisions by preparing and presenting repair recommendations, explaining technical information simply, and helping customers prioritize repairs based on safety, reliability, and budget.
- Follow up on declined work and future service needs.
- Help lead daily shop operations by coordinating workflow between customers, technicians, and parts suppliers.
- Monitor repair progress and keep customers updated.
- Schedule appointments and manage daily workflow.
- Order parts and communicate with vendors.
- Help keep the team moving efficiently and productively.
Benefits
- 4-Day Work Week
- Competitive salary
- Bonus opportunities
- Paid weekly
- Health insurance options
- Paid Time Off
- Paid Holidays
- Paid training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
