Customer Service Advisor – Automotive

Sun Valley Auto Repair • Sugarcreek, OH

18h • Onsite

About The Position

Sun Valley Auto Repair is seeking a Customer Service Advisor to join their team. This role is ideal for someone who is a "people person" with an interest in vehicles, as automotive experience is not required; the company will provide training. The Customer Service Advisor will be a primary point of contact for customers, ensuring they feel welcomed, informed, and confident throughout their service experience. The position involves managing customer interactions, scheduling appointments, gathering information for technicians, updating customers, explaining recommendations, and coordinating communication between customers and technicians. The goal is to create an exceptional customer experience from start to finish.

Requirements

• Genuinely enjoys working with and helping people.
• Is friendly, approachable, and comfortable starting conversations.
• Has a warm, professional phone presence.
• Is a good listener and asks thoughtful questions.
• Communicates clearly and professionally.
• Is organized and able to manage several things at once.
• Can remain calm and helpful when the day gets busy.
• Is dependable, punctual, and takes pride in their work.
• Has a positive, team-first attitude.
• Is comfortable learning new computer systems and processes.
• Has an interest in vehicles and is willing to learn automotive services and terminology.
• Previous experience in customer service, hospitality, banking, retail, office administration, sales, automotive service, or another people-focused position could translate well into this role.

Nice To Haves

• Automotive experience is a plus, but it isn't our top priority.
• If you know a little about vehicles and enjoy learning more, that's a great start.

Responsibilities

• Greet customers and make them feel welcome.
• Answer phones with a friendly, helpful attitude.
• Schedule appointments and help customers plan their vehicle service.
• Check customers and vehicles in for appointments.
• Listen carefully to customer concerns and gather the information our technicians need.
• Keep customers updated while their vehicle is in the shop.
• Explain maintenance and repair recommendations in a clear, easy-to-understand way.
• Help customers make informed decisions about their vehicles without pressure.
• Coordinate communication between customers and technicians.
• Keep appointments, customer information, and daily workflow organized.
• Follow up with customers when needed.
• Help create an exceptional customer experience from the first phone call through vehicle pickup.

Benefits

• Performance-based bonus opportunities.
• Training and support provided.
• Opportunity to build a long-term career with a growing local business.
• Health Insurance.
• Dental & Vision Insurance.
• Retirement Plan with up to a 2% company match.
• Paid Holidays.
• Paid Time Off (1 week after 1 year, 2 weeks after 5 years).
• Employee discounts on services and parts.
• Uniforms provided.
• ASE testing paid for by the company.
• Team lunches.
• Supportive, team-focused work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed