Automotive Service Advisor

L & R Automotive • Arvada, CO

3h • Onsite

About The Position

L & R Automotive, a growing, family-owned independent repair shop, is seeking an experienced Automotive Service Advisor to join their team. They are looking for a long-term employee rather than filling a temporary position. The role involves guiding customers through the repair process, ensuring smooth communication between the front counter and technicians, and delivering an excellent customer experience.

Requirements

• Previous automotive Service Advisor or Service Manager experience.
• Understanding of automotive repair and maintenance.
• Ability to confidently present estimates without being pushy.
• Understanding the difference between selling repairs and helping customers make informed decisions.
• Good communication skills with customers and technicians.
• Ability to handle a busy shop without losing track of details.
• Takes ownership instead of making excuses.
• Follows through on commitments.
• Punctual and ready to work.
• Positive attitude.
• Works well as part of a team.
• Desire to continue learning and improving.

Responsibilities

• Greeting customers and listening to their concerns.
• Accurately documenting customer concerns.
• Building and presenting repair and maintenance estimates.
• Reviewing Digital Vehicle Inspections with customers.
• Explaining repairs and maintenance in a way customers understand.
• Handling customer questions and objections professionally.
• Keeping customers updated throughout the repair process.
• Coordinating workflow with technicians.
• Managing repair orders from drop-off through completion.
• Notifying customers promptly when their vehicles are finished.
• Helping maintain an organized and productive shop.
• Delivering the type of customer experience that keeps people coming back.

Benefits

• $29–$45 per hour based on experience.
• Team performance bonus.
• Monday - Friday, 7:30 AM–5:00 PM.
• No evenings.
• No weekends.
• Health insurance - up to $350/month paid by the company.
• Dental insurance - paid by the company.
• Vision insurance - paid by the company.
• Life insurance - paid by the company.
• Disability insurance.
• 401(k) with company match.
• Paid personal time off.
• 7 paid holidays.
• 3 paid sick days.
• Paid training and professional development.
• Employee discounts.
• Modern equipment and technology.
• Digital Vehicle Inspections.
• Lunch provided at least once a week.
• Clear expectations.
• Reliable leadership.
• Opportunity to grow with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed