Service & Sales Advisor - Be the Spark Plug of Our Shop
About The Position
Join Chapel Hill Tire as an Automotive Service Advisor! We are looking for a driven, reliable, and people-focused individual who takes pride in their work and cares about customers and teammates. Chapel Hill Tire is committed to growth, positivity, and providing real opportunities. As a Service Advisor, you will be the primary point of contact for customers, guiding them through their car care needs, recommending services, managing shop workflow, and ensuring customer satisfaction. This role offers a dynamic environment where no two days are the same, and we are seeking someone eager to succeed and contribute.
Requirements
- Ability to work with the general public
- Strong multitasking and communication skills
- Handle and prioritize phone calls, in-person customers, and communication with technicians
- A team player with a growth mindset
- Dependability - Requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail - Being careful about details and thorough in completing work tasks. Our errors not only impact our customers view of us, but also their safety. Attention to detail is pertinent to ensure happiness and safety of our customers and team!
- Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. With customer service it is also crucial to handle customers and coworkers with tact and effectiveness during high-stress situations.
- Stress Tolerance - Growth doesn’t always come in a straight line, and that’s okay. We’re looking for someone who can handle setbacks with patience, accept constructive feedback, and stay open to learning. Are you the kind of person who brings fresh ideas to the table and isn’t afraid to thoughtfully challenge the status quo? If so, you’ll fit right in.
- Integrity - Must be honest and ethical and treat customers and coworkers like family & do what you can to be grateful and helpful in & out of your role!
Nice To Haves
- No automotive experience necessary, but appreciated
- Sales/customer service experience preferred
- Valid driver’s license preferred
- pay incentive for ASE's as well or we can help you get them!
Responsibilities
- Welcome and guide customers through their vehicle service journey, fostering loyalty and repeat business
- Recommend smart, safe, and valuable services that protect their investment and peace of mind
- Build trust with clear, confident communication by keeping customers updated on the status of their vehicle repairs
- Collaborate with our parts coordinator and technicians to ensure a smooth workflow
- Master your craft through learning. Grow and sharpen your skills every day!
Benefits
- Unlimited paid training & certifications
- Paid Time Off/Vacation (Increases with Tenure)
- Paid Holidays
- Paid Bereavement leave
- Christmas Club Fund (Payroll-deducted savings account with company contribution!)
- Health, Dental, & Vision plans
- FSA Health & FSA Dependent Care plans
- ST & LT Disability, & more elective benefits to choose!
- 401K company match
- Company-paid life insurance
- Paid parental leave
- Uniforms provided
- Tuition Reimbursement
- Room to grow in a values-driven company with in house leadership development programs
- Unmatched Career Growth & Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
