Automotive Service Advisor

H&K Chevrolet • New Haven, IN

41d • $55,000 - $65,000

About The Position

H&K Chevrolet Inc. is seeking a highly motivated and customer-focused Automotive Service Advisor to join our team in New Haven, IN. In this role, you will serve as the primary liaison between our customers and the service department, ensuring a seamless and positive experience from vehicle drop-off to pick-up. You will be responsible for understanding customers' automotive needs, recommending appropriate services, and providing timely updates throughout the repair process.

Requirements

• Prior experience as an Automotive Service Advisor or in customer service within the automotive industry preferred.
• Strong interpersonal and communication skills.
• Ability to explain technical information clearly to customers.
• Excellent organizational and time management skills.
• Proficient in using computer software and service management systems.
• High school diploma or equivalent; additional automotive training is a plus.

Responsibilities

• Greet customers promptly and professionally, providing exceptional customer service.
• Listen carefully to vehicle concerns and accurately document customer requests.
• Schedule service appointments and communicate work estimates to customers.
• Coordinate with technicians to ensure timely and quality repairs.
• Follow up with customers on service status and completion.
• Handle customer inquiries and resolve any issues efficiently.
• Maintain detailed records of customers’ vehicle service history.

Benefits

• Competitive compensation ranging from $55,000.00 to $65,000.00 per year, paid weekly.
• Opportunities for professional development and training.
• Supportive work environment with a dedicated team.
• Health and wellness benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED