Automotive Service Advisor

Westbrook Honda•Westbrook, CT

10h•Onsite

About The Position

We are looking to hire an experienced, top performing Se Service Advisor to join our Team. At Westbrook Honda, you can expect to work with a Team of dedicated, professional employees. Our Advisors work with a collaborative approach and encourage success amongst each of our members. Located just off exit 65 on RTE 95 at the Westbrook Outlets. A fully climate controlled Service Department including a car wash in a World Class facility awaits you.

Requirements

Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Above-average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity

Nice To Haves

CDK DMS experience preferred
Skills and willingness to learn new programs

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers