Service & Sales Advisor - Be the Spark Plug of Our Shop

Chapel Hill Tire • Durham, NC

25d • $50,000 - $85,000 • Onsite

About The Position

Chapel Hill Tire is seeking a driven, reliable, and people-focused Automotive Service Advisor to join their team. This role involves being the primary point of contact for customers, guiding them through their car care needs, recommending services, and ensuring a positive customer experience. The company emphasizes growth, positivity, and opportunities for career development, offering paid training, career growth, a supportive team, and work-life balance. The position is ideal for someone looking for a role where their effort is recognized and their weekends are free.

Requirements

• No automotive experience necessary, but appreciated
• Sales/customer service experience preferred
• Ability to work with the general public
• Strong multitasking and communication skills
• Valid driver’s license heavily preferred
• Handle and prioritize phone calls, in-person customers, and communication with technicians
• A team player with a growth mindset
• Dependability - Requires being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to Detail - Being careful about details and thorough in completing work tasks. Our errors not only impact our customers view of us, but also their safety. Attention to detail is pertinent to ensure happiness and safety of our customers and team!
• Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. With customer service it is also crucial to handle customers and coworkers with tact and effectiveness during high-stress situations.
• Stress Tolerance - Growth doesn’t always come in a straight line, and that’s okay. We’re looking for someone who can handle setbacks with patience, accept constructive feedback, and stay open to learning. Are you the kind of person who brings fresh ideas to the table and isn’t afraid to thoughtfully challenge the status quo? If so, you’ll fit right in.
• Integrity - Must be honest and ethical and treat customers and coworkers like family & do what you can to be grateful and helpful in & out of your role!

Responsibilities

• Welcome and guide customers through their vehicle service journey, fostering loyalty and repeat business
• Recommend smart, safe, and valuable services that protect their investment and peace of mind
• Build trust with clear, confident communication by keeping customers updated on the status of their vehicle repairs
• Collaborate with our parts coordinator and technicians to ensure a smooth workflow
• Master your craft through learning. Grow and sharpen your skills every day!

Benefits

• Unlimited paid training & certifications
• No nights, weekends, or holidays (We are Mon-Fri 8-5!)
• Paid Time Off & paid holidays & bereavement leave
• Health, Dental, Vision, ST & LT Disability, FSA & more elective benefits to choose!
• 401K company match & profit sharing
• Company-paid life insurance & paid parental leave
• Uniforms provided
• In house leadership development programs with room to grow in a values-driven company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed