Automotive Service Advisor - Flow MINI of Raleigh
About The Position
Flow MINI of Raleigh is seeking an experienced Service Advisor. We provide ongoing training and future career opportunities to those willing to contribute the effort and time. We prefer to promote from within our company and will help you reach your potential. We will train anyone new to the industry, including onsite and manufacturer instruction, and other training, as needed. We are looking for individuals with recent automotive Service Advisor experience, customer service and sales skills (empathy, patience, listening, conflict resolution, etc.), resilience, the ability to overcome objections, and the ability to multitask, prioritize, and communicate with customers, management and other employees in a timely manner within a fast-paced environment. Flow Automotive Companies is committed to being on the cutting edge of the transportation industry and needs like-minded individuals to join our team. Our growth has been driven by a strategy to attract and develop high achieving people of outstanding character who are committed to operational excellence and to providing extraordinary personal service. Flow operates 54 automotive franchises representing 26 manufacturers in 10 cities and employs over 2,200 people in North Carolina and Virginia.
Requirements
- Recent automotive Service Advisor experience
- Customer service and sales skills (empathy, patience, listening, conflict resolution, etc.)
- Resilience, the ability to overcome objections
- The ability to multitask, prioritize, and communicate with customers, management and other employees in a timely manner within a fast-paced environment
- Professional appearance and demeanor
- Reliable transportation
- Must pass a pre-employment drug screening
Nice To Haves
- Willingness to contribute effort and time for ongoing training and future career opportunities
- Desire to succeed by listening to the needs of the customer
Responsibilities
- Advise customers on the automotive services and repairs needed for their vehicles.
- Communicate effectively with customers, management, and other employees.
- Manage multiple tasks and prioritize effectively in a fast-paced environment.
Benefits
- Medical, dental, and life insurance (including dependent coverage)
- Paid time off
- Paid volunteer time
- 401(k) Retirement Plan and Financial Wellness Program
- Thrive@Flow Wellness Program with on-site nurse
- Employee pricing for automotive service and vehicle purchases
- Scholarship program for children of employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
