Automotive Service Advisor

Fountain Tire•Thunder Bay, ON

2d•CA$25 - CA$35•Onsite

About The Position

At Fountain Tire Thunder Bay, we’re committed to delivering exceptional customer service and trusted automotive expertise. We’re currently looking for an experienced, customer-focused Automotive Service Advisor to join our Thunder Bay team. This role is ideal for someone with automotive or tire industry experience who thrives in a fast-paced environment and enjoys building long-term customer relationships.

Requirements

Previous experience in the automotive, tire, or service industry is strongly preferred
Strong English communication skills, both verbal and written
Proven ability to provide professional customer service and build customer relationships
Confidence in explaining products, services, and recommendations to customers
Strong organizational skills and ability to multitask in a fast-paced environment
Knowledge of passenger, light truck, and specialty tires and mechanical services is an asset
Valid driver’s license with a satisfactory Driver’s Abstract
Positive attitude, reliability, and team-oriented mindset

Responsibilities

Creating work orders, scheduling appointments, and coordinating workflow with technicians
Providing accurate quotes and clearly explaining recommended services and products
Building trust with customers through strong communication and follow-up
Recommending tires, wheels, and mechanical services based on customer needs
Processing sales transactions and maintaining accurate customer records
Supporting inventory and administrative processes
Maintaining showroom standards and promotional displays
Participating in safety initiatives and ongoing training programs