Automotive Service Advisor

BCAA • Nanaimo, BC

1d • CA$46,768 - CA$58,461 • Onsite

About The Position

As an Automotive Service Advisor, you’re a key player in every Member’s experience when they entrust their vehicle to BCAA for repairs. From the time an appointment is booked through to its hand-over back to the Member, you’re responsible for the Member relationship. You’re an excellent listener, can manage conflict should it arise, and can translate technical information to members in a manner they will understand. We are currently hiring an Automotive Service Advisor in our Nanaimo Auto Service Centre. As this role is on-site full-time, we are seeking candidates who currently live within commuting distance of our Nanaimo location or are prepared to relocate to the Nanaimo area. Applicants who are unable to meet one of these requirements will not be considered.

Requirements

• A minimum of two (2) years of experience in the automotive field as a Service Advisor, Service Writer, or Automotive Parts Advisor.
• Intermediate knowledge of MS Office (Word, Excel, Outlook).
• Ability to lift 50 lbs (23 kg), bend, reach, walk and stand for long periods of time.
• Flexible hours and weekend work are no problem for you.

Nice To Haves

• You love working on vehicles.
• You’re passionate about delivering outstanding customer service, even in complicated moments.
• You’re a strong communicator, in person, via email or on the phone.
• You’re tenacious and detail oriented.
• You love to learn and aren’t afraid to ask questions.
• You’re personable and adaptable and strive to always improve your technical skills.

Responsibilities

• Greet and check-in customers entering your BCAA Automotive Service Centre.
• Act as each Member’s trusted advisor when discussing needed repairs, costs, schedule, timeline and preventative maintenance.
• Provide repair estimates and receive Member approval for work to be performed, finalize sales, and complete customer follow up after the repaired vehicle has left the shop.
• Book and maintain the appointment schedule.
• Ensure ongoing and accurate communication among team members involved with any repair.
• Perform shipping/receiving duties and assist in handling the flow of parts throughout the facility.
• Maintain a solid understanding of all BCAA products, best practices, standards, policies and systems as well as industry knowledge and competitors’ offerings.

Benefits

• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed