Automotive Service Advisor

Phil Long Ford of Chapel Hills•Colorado Springs, CO

9d•$50,000 - $110,000•Onsite

About The Position

Join Phil Long Ford of Chapel Hills as a Full-Time Automotive Service Advisor in Colorado Springs, CO, where your passion for customer service meets the fast-paced automotive industry. This onsite role offers an exciting opportunity to be at the forefront of automotive solutions, working with a team that values integrity, excellence, and empathy. With a competitive pay range of $50,000 to $110,000 (Commission), your hard work will be rewarded, reflecting your commitment to customer satisfaction. Collaborate with a high-performance team dedicated to creating lasting relationships with clients. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts. Seize the opportunity to elevate your career in an environment that promotes abundant thinking and problem-solving, contributing to the overall success of the organization. Day to day as a Automotive Service Advisor Phil Long Ford of Chapel Hills is seeking an experienced Automotive Service Advisor to join our dynamic team in Colorado Springs, CO. In this pivotal role, you will be the first point of contact for customers, expertly greeting them and listening to their descriptions of vehicle issues. Your responsibilities will include preparing repair orders, estimating costs for additional services, and advising clients on routine maintenance and necessary repairs. You will perform visual inspections and test drives, ensuring accurate diagnoses while maintaining high standards of customer satisfaction. From handling customer inquiries to scheduling appointments and managing repair progress, your focus on problem-solving and customer-centricity will be essential. This role emphasizes excellence and integrity, as you provide transparent communication to customers regarding work performed and charges, fostering long-term relationships and trust in our services. Join us and contribute to an environment that values professionalism and high performance.

Requirements

Strong interpersonal skills, with a focus on empathy and customer-centricity
A minimum of one to two years of related experience required
Proficiency in utilizing relevant software tools for repair orders and inventory management
Excellent reasoning abilities, applying common sense to execute instructions and solve practical problems
Capable of interpreting various forms of instructions and adept in managing multiple concrete variables in standardized situations
A valid driver’s license is required, allowing for test drives and vehicle inspections
Effective communication skills

Responsibilities

Greeting customers and listening to their descriptions of vehicle issues
Preparing repair orders
Estimating costs for additional services
Advising clients on routine maintenance and necessary repairs
Performing visual inspections and test drives
Handling customer inquiries
Scheduling appointments
Managing repair progress
Providing transparent communication to customers regarding work performed and charges