Automotive Service Advisor

Reliable Superstore • Springfield, MO

7d • Onsite

About The Position

Reliable Toyota of Springfield is expanding its team and seeking motivated, customer-focused Service Advisors/Service Writers who thrive in a fast-paced, high-energy environment. This role is for individuals who are outgoing, dependable, highly organized, and career-driven, offering an opportunity to build a long-term, rewarding career with growth potential. The company provides a structured in-store training program and ongoing professional development to ensure success and advancement. Success in this role requires balancing efficiency with empathy, delivering timely results while making every customer feel heard, respected, and valued. As a Service Advisor, you are the primary point of contact between the service department and customers. This is a dynamic, multitasking role that requires exceptional organization, professional communication, and the ability to manage multiple clients simultaneously, all while delivering a top-tier customer experience.

Requirements

• Ability to juggle competing priorities, pivot quickly when situations change, and maintain a calm, professional demeanor under pressure
• Strong multitasking and organizational skills
• Proven ability to communicate professionally and confidently
• Sales experience with the ability to ethically recommend services
• Ability to receive direction from multiple team members and prioritize effectively
• Working knowledge of automotive systems and repair processes
• Exceptional attention to detail and commitment to accuracy
• Ability to thrive in a high-paced, team-oriented environment
• Strong time management skills
• Proficiency with written and digital technical reference materials
• Commitment to following processes for quality and safety
• All applicants must successfully complete pre-employment background screening, motor vehicle record review (MVR), and drug testing.

Nice To Haves

• Prior automotive service writing experience is a plus, but not required — we provide comprehensive training
• Familiarity with CDK and X-Time software is preferred

Responsibilities

• Greet customers promptly and professionally during check-in
• Conduct detailed reviews of scheduled maintenance and repair needs
• Analyze diagnostic reports and recommend additional services when appropriate
• Communicate repair timelines, pricing, and service updates clearly and professionally
• Manage multiple open repair orders at once, ensuring no customer is left without follow-up
• Coordinate with technicians and parts departments to ensure efficiency and accuracy
• Provide frequent, proactive updates to customers via phone, text, and email
• Maintain detailed documentation and accuracy in all transactions

Benefits

• Health, dental, and vision insurance (available 60 days after hire)
• Paid vacation
• 401(k) retirement plan with company match
• Competitive compensation structure with growth opportunity
• Ongoing training and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed