Automotive Service Advisor

Alloy Automotive Partners•Cypress Gardens, FL

12d•$100,000 - $150,000•Onsite

About The Position

Alloy Automotive Partners is seeking an experienced, high-performing Service Advisor for its Cypress location. This is not an entry-level position. The ideal candidate will have experience managing a busy service drive, building customer trust, confidently presenting repair recommendations, and consistently producing strong results. This role is for individuals succeeding at a dealership or established independent shop who are ready for a professional environment with strong earning potential, experienced leadership, and growth opportunities.

Requirements

At least 3–5 years of successful Service Advisor experience at a dealership or established independent automotive repair shop.
A proven record of producing strong sales, gross profit, average repair order, closing ratio, and customer satisfaction results.
Experience managing a high-volume workload without sacrificing accuracy or customer service.
Strong automotive knowledge and the ability to clearly explain maintenance and repair recommendations.
A confident, consultative sales approach focused on helping customers make informed decisions.
Excellent communication, organization, and follow-through.
The ability to remain composed, accountable, and solutions-focused in a fast-paced environment.
A valid U.S. driver’s license and the ability to meet company insurance requirements.

Nice To Haves

Experience with Tekmetric or a similar shop management system is preferred.
European automotive experience is strongly preferred.

Responsibilities

Manage the customer experience from initial check-in through vehicle delivery.
Build lasting customer relationships through honest recommendations, proactive communication, and dependable follow-through.
Review inspection results and confidently present maintenance and repair recommendations.
Create accurate estimates and explain repair priorities, pricing, timelines, warranties, and financing options.
Consistently achieve performance goals related to sales, gross profit, average repair order, closing ratio, and customer satisfaction.
Maintain complete and accurate repair orders, including customer authorizations, service contracts, deposits, and payment information.
Coordinate closely with technicians and the parts team to keep work moving efficiently.
Provide customers with timely updates regarding vehicle status, additional findings, pricing changes, or delays.
Use Tekmetric and other shop systems to manage repair orders, customer communication, financing, and payments.
Take ownership of challenges and help create solutions that support the customer, the team, and the shop.