Automotive Service Advisor
LAcarGUY•Santa Monica, CA
•Onsite
About The Position
Join Our Team at Hyundai Santa Monica! We’re looking for an experienced Automotive Service Advisor to join our growing team. The ideal candidate brings a strong background in automotive service, excellent customer service skills, and the ability to manage service workflows efficiently. If you’re customer-focused, results-driven, and ready to contribute to a high-performing team, apply today and take the next step in your automotive career with us!
Requirements
- Minimum of 2 years of prior Automotive Service Advisor experience in a dealership setting.
- Excellent customer service and communication skills.
- Friendly, professional, and team-oriented attitude.
- Strong interpersonal skills with a focus on problem-solving.
- Commitment to delivering an exceptional customer experience.
- Valid driver’s license with an acceptable driving record.
- 18 years or older required
- All potential employees must pass pre-employment testing including a background check and drug screen
Nice To Haves
- Knowledge of and comfort using CDK.
Responsibilities
- Ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication.
- Serving as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer.
- Preparing accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
- Promoting the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
- Following the progress of service repairs and providing customers with timely updates.
- Ensuring high levels of customer service and retention by promptly addressing and resolving customer complaints.
- Taking ownership of the customer's experience by completing extra tasks that contribute to leaving a positive impression at the dealership.
Benefits
- Medical, Dental and Vision Plans
- Short and Long-Term Disability
- Paid Holidays & Paid Time Off
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Assistance Plan
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
