Automotive Service Advisor- Auburn Honda

Georgica Auto Holdings•Auburn, NY

19h•Onsite

About The Position

We are looking for outstanding individuals to fill our Automotive Service Advisor needs. This person will have great customer service skills and is required to work a flex schedule including Saturdays. CDK or Reynolds and Reynolds knowledge is a plus.

Requirements

Valid driver's license, along with a three-year clean driving record
Time management skills
Exceptional communication skills
Proven track record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Willing to submit to pre-employment screenings, including background and drug screening
Organized and friendly personality
Professional, well-groomed personal appearance

Nice To Haves

CDK or Reynolds and Reynolds knowledge

Responsibilities

Oversee service orders and flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain customer satisfaction scores at or above company standards.
Assist in diagnosing vehicle problems: order parts and tools as necessary.
Oversee administration of warranty claims, as well as training and supervising of service department employees.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.