Automotive Service Advisor

Lithia & Driveway•Dallas, TX

38d•Onsite

About The Position

Dealership: L0349 John Eagle Honda of Dallas John Eagle Honda of Dallas Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

Requirements

A team player who is focused on providing exemplary customer service
Basic mechanical understanding of an automobile
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required
We are a drug free workplace
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status)
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements

Nice To Haves

Previous Service Advisor experience, preferred
Prior experience as an automotive technician a plus

Responsibilities

Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests
Verifying warranty and service contract coverage
Developing estimates
Writing repair orders
Maintaining customer records
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system
Communicate additional repair and service needs to the customer based on vehicle inspection
Administer the manufacturer warranty for qualifying vehicle repairs
Keeping customer informed of service specials, completion times and service expenses