Automotive Service Advisor

Ken Garff Automotive Group • Webster, TX

6d

About The Position

Big Star Dodge, a Ken Garff Automotive Dealership, is seeking a Service Advisor who aligns with the company’s values of respect, integrity, growth, humility, and teamwork. The role focuses on delivering excellent customer service, understanding customers’ vehicle service needs, communicating estimates and updates, and coordinating service work and payments. The ideal candidate is friendly, cooperative, analytical, precise, patient, and comfortable working in a fast-paced environment.

Requirements

• Friendly and cooperative demeanor, with the ability to connect and build relationships quickly.
• Unselfish and approachable, with a preference for fast-paced work.
• Motivated, patient, conscientious, relaxed, and cooperative team worker.
• Accommodating and analytical, with the ability to produce precise and accurate work.

Responsibilities

• Greet all customers promptly and professionally.
• Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
• Provide customers with timely updates, estimates, and inspection results.
• Answer customer telephone calls promptly and courteously, making every effort to satisfy callers’ inquiries.
• Review completed work and recommendations with customers and collect payments.
• Use the Dealer Management System (DMS) and other essential software to look up customer service histories, schedule appointments, enter repair-order information, and manage information.
• Provide excellent service and review the customer satisfaction survey with each customer.

Benefits

• Competitive compensation package.
• 401(k) with company match.
• Wellness Time Off, holidays, and a Personal Purpose Day.
• Medical, dental, vision, disability, accidental death and dismemberment, and life insurance.
• Flexible Spending Account and Health Savings Account.
• Employee Assistance Program, wellness plan, mental health support, and diabetes management program.
• Parental leave stipend.
• Year-end bonus program for all employees (Garff Giveback).
• Employee discounts on vehicle purchases, parts, service, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed