Automotive Service Advisor

AAA-The Auto Club Group•SC-Pleasantburg Car Care Plus, SC

6d•$50,000 - $65,000•Onsite

About The Position

The Automotive Service Advisor serves as the primary point of contact for customers throughout the vehicle service process at the Greenville Car Care Facility. The role assesses customer needs, recommends maintenance and repair services, prepares repair orders, and communicates with customers and technicians to help ensure work is completed accurately and efficiently. The Service Advisor contributes to a positive customer experience and supports service department performance in a fast-paced environment. Performance is evaluated based on production and key performance indicators (KPIs). This is an onsite position. Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m.; schedule and shift assignments depend on the position. The role involves frequent standing and walking, as well as sitting, normal physical mobility, reaching, grabbing, lifting, and carrying typical office equipment averaging up to approximately 80 pounds. It requires normal or corrected hearing sufficient to receive detailed information and understand conversations in person and by telephone, and the ability to work effectively in a busy environment while interacting with people and handling difficult situations. The posted salary range is $50,000–$65,000 per year, with monthly bonus potential based on performance. Compensation may vary based on geographic pay differentials and other job-related factors. The benefits package includes health and insurance coverage, retirement and savings plans, paid time off and holidays, paid leave programs, tuition assistance, professional certification reimbursement, career development opportunities, complimentary AAA membership, and adoption assistance.

Requirements

High school diploma, GED, and/or technical school certification.
Valid state driver's license.
At least six months of customer service and/or sales experience.
Strong communication, customer service, and consultative sales skills, including the ability to build relationships and recommend products and services.
Self-motivated team player who takes initiative, collaborates effectively, and consistently delivers results.
Ability to work in a fast-paced environment, manage multiple priorities, and professionally handle challenging customer situations.
Ability to perform the described physical duties, including reaching, grabbing, lifting, and carrying typical office equipment averaging up to approximately 80 pounds.
Normal or corrected hearing sufficient to receive detailed information orally and understand normal conversations in person and by telephone.

Nice To Haves

Bachelor’s degree.

Responsibilities

Serve as the primary point of contact for customers and provide a professional, positive service experience from check-in through vehicle pickup.
Schedule appointments, document vehicle concerns, create repair orders, and provide clear estimates for recommended services and repairs.
Review technician findings and recommend maintenance and repair services based on customer needs and vehicle history.
Coordinate with technicians to support accurate communication, efficient workflow, and timely repair completion.
Process payments, collect required deposits, maintain accurate records, and support customer satisfaction goals.
Promote company products and services, identify additional customer needs, and assist with inventory and other service department operations as needed.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program with confidential support services.
Company-paid basic life insurance.
Optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan with an employer match and additional company contribution, subject to plan terms and eligibility.
Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
Accrual-based paid time off, with eligibility after 90 days of employment.
Company-paid holidays for eligible employees.
One mental health day, floating holidays, and a volunteer day for eligible full-time employees.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance of up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
Monthly bonus potential based on performance.