Automotive Service Advisor – Volkswagen Tacoma – $61K–$100K | CSI-Based Commission Plan

LARSON MOTORS INC•Tacoma, WA

84d•$61,000 - $100,000•Onsite

About The Position

Larson Volkswagen of Tacoma is seeking an experienced Service Advisor for a busy, established service department with strong customer retention and consistent workflow. This is a performance-driven advisory role where success depends on CSI performance, communication quality, and accurate service recommendations—not just volume. The annual earning potential ranges from $61,000 to $100,000, based on CSI and performance. The commission pay structure is tied to RO parts/labor and CSI tier, with potential earnings up to 5.5% for top CSI performers. The role offers consistent service volume, a repeat customer base, experienced technician and leadership support, and opportunities for advancement into senior advisor or service management roles.

Requirements

Prior Service Advisor or Service Writer experience strongly preferred
Proven ability to maintain CSI performance standards
Strong understanding of dealership service workflow
Comfortable presenting service recommendations confidently
Highly organized and detail-oriented
Consistent communication with customers
Strong follow-up habits
Accuracy in repair order writing
Ability to manage multiple high-priority customers daily
Automotive dealership experience preferred, but not necessary
Friendly, courteous, professional with a "team player" attitude
Clear and concise communication skills
Highly organized

Responsibilities

Manage customer interactions from drop-off to delivery
Write accurate and detailed repair orders
Present maintenance and repair recommendations professionally
Coordinate workflow with technicians and parts department
Maintain high CSI through communication and transparency
Manage multiple repair orders in a structured environment
Provide above average Customer Service
Ability to properly handle potentially stressful situations
Self-motivated to work independently as well as part of a team
Ability to take direction well

Benefits

Medical coverage with a $0-cost plan option for employees
Optional Vision & Dental Insurance
Company-Paid Life ($10,000) & AD&D ($40,000) Insurance
Supplemental Life & AD&D, Long-Term Disability, Accident, Hospital Indemnity, and Pet Insurance
Employee Assistance Program (EAP) – confidential, no-cost support
KOFE Financial Wellness Program with budgeting and personal finance tools
401(k) with company match (eligible after 60 days)
Paid Time Off (accrual begins on day one, usable after 90 days)
Six paid holidays per year (hourly employees)
Employee Vehicle Purchase Program – exclusive pricing across Larson brands