Automotive Service Advisor

Haley Automotive Group • Richmond, VA

1d • Onsite

About The Position

Volvo Midlothian is seeking an Automotive Service Advisor. The Service Advisor helps manage the center of communications for all repair activities and acts as a liaison between customers and the dealership. Acting as the primary point-of-contact for all automotive service matters, he or she must thoroughly understand the customer's problems to set and manage expectations and provide world-class service. He is she is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer’s range of services and contacting customers to update them about their vehicle’s repair status.

Requirements

• Thorough understanding of customer's problems to set and manage expectations.
• Ability to provide world-class service.
• Excellent communication skills to relay information to Service Technicians.
• Ability to greet customers and help them determine repairs and relevant costs.
• Up-to-date knowledge about the employer’s range of services.
• Ability to contact customers to update them about their vehicle’s repair status.

Responsibilities

• Manage the center of communications for all repair activities.
• Act as a liaison between customers and the dealership.
• Serve as the primary point-of-contact for all automotive service matters.
• Thoroughly understand customer's problems to set and manage expectations.
• Provide world-class service.
• Communicate with customers about their vehicle repair needs.
• Relay information to Service Technicians.
• Greet customers and help them determine repairs and relevant costs.
• Maintain up-to-date knowledge about the employer’s range of services.
• Contact customers to update them about their vehicle’s repair status.

Benefits

• Competitive, above market compensation
• Medical, Dental and Vision benefits
• 401k with company match
• Company paid Basic Life, AD&D and Long-term Disability
• Paid Time Off
• Maternity Leave
• Preferred Vehicle Purchase Programs
• Uniforms provided
• Positive and professional work environment
• Career growth and promotion opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed