Experienced Automotive Service Advisor

Swickard TOA, LLC, d/b/a Acura of Thousand Oaks•Thousand Oaks, CA

just now•$66,000 - $102,000•Onsite

About The Position

Acura of Thousand Oaks, part of Swickard Auto Group, is seeking an experienced Automotive Service Advisor. This role is central to the guest experience, serving as the primary contact between guests and the service team. The ideal candidate is proactive, precise, communicates clearly, and ensures every guest visit meets the Acura standard. This position requires prior service advisor experience in a dealership environment and a hospitality mindset, focusing on guest trust and satisfaction.

Requirements

Minimum 2 years of experience as a Service Advisor in a dealership environment
Strong communication skills -- written, verbal, and in person
Ability to manage a high volume of appointments without losing attention to detail
Comfort with dealership management systems (CDK, Reynolds, or similar)
Valid driver's license with a clean driving record
A hospitality mindset -- you do the right thing for the guest, every time

Nice To Haves

Acura brand experience
Experience with luxury or premium import brands
Familiarity with OEM warranty guidelines and manufacturer compliance standards

Responsibilities

Greet guests promptly and manage every service appointment from write-up to delivery
Listen carefully, ask the right questions, and set accurate repair expectations
Communicate repair status proactively
Present recommended services clearly and honestly, without pressure
Coordinate with technicians and parts to keep work moving on schedule
Review completed work with guests at delivery and ensure satisfaction
Maintain accurate records in the DMS and follow up on open items
Build relationships that bring guests back