Experienced Automotive Service Advisor - Subaru

CMA's Subaru of Winchester • Winchester, VA

13h • $50,000 - $80,000 • Onsite

About The Position

We are seeking an experienced Automotive Service Advisor. As a Service Advisor on our team, you will play a critical role in creating a seamless and exceptional customer experience. You’ll welcome guests, understand their concerns, create accurate repair orders, communicate clearly with technicians, and keep customers updated throughout the entire service process. Your ability to recommend maintenance and repairs, build trust, and maintain relationships will be essential to your success. Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. We offer career growth, stability, competitive pay and benefits, and a healthy work-life balance. As owners, our team is united by a shared purpose and commitment—because Owners Just Care More.

Requirements

• 2+ years of Automotive Service Advisor experience in a dealership environment preferred, with strong knowledge of repair order management, maintenance recommendations, and customer service excellence.
• Strong automotive and repair process knowledge
• Excellent customer service and communication skills
• Organized; manages multiple repair orders efficiently
• Confident, ethical service recommendations
• Comfortable discussing repairs, timelines, and pricing
• Basic computer and dealership system skills
• Valid driver’s license

Responsibilities

• Welcome customers and provide an exceptional, friendly service experience
• Listen carefully to customer concerns and translate them into clear repair orders
• Explain recommended services in a simple, customer-friendly way
• Coordinate with technicians to ensure accurate and timely repairs
• Maintain consistent communication with customers throughout the process
• Recommend maintenance, repairs, and value-added services
• Build strong, long-term customer relationships
• Provide post-service follow-up to ensure satisfaction

Benefits

• $50,000 - $80,000+ annual earning potential, with no cap on performance-based bonuses
• High customer-pay volume and strong service traffic provide excellent income opportunities
• Employee-Owned Company (ESOP)
• 401(k) with Company Match
• Medical, Dental & Vision Insurance
• Tuition Reimbursement
• Paid Training and Career Advancement Opportunities
• Employee Discounts
• Closed Sundays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed