Automotive Service Advisor

Tire Pros & Wheel Experts•Stillwater, MN

12d•$60,000 - $70,000

About The Position

Tire Pros & Wheel Experts is a full-service automotive repair facility working on all makes and models. We’re known not only for reliable maintenance and repair, but also for our specialty in custom wheels, tires, and suspension upgrades like lift kits. We’re a fast-paced, customer-focused shop that values honesty, quality work, and a strong team environment. We are seeking an experienced Automotive Service Advisor who can deliver exceptional customer service while effectively managing repair orders and shop workflow. The ideal candidate is organized, knowledgeable about automotive repair, and confident in communicating with customers about both standard maintenance and custom upgrades.

Requirements

2+ years of experience as an Automotive Service Advisor (preferred)
Strong knowledge of automotive systems and repair processes
Excellent communication and customer service skills
Ability to multitask in a fast-paced environment
Proficiency with shop management software (experience with Protractor or similar is a plus)
Valid driver’s license

Nice To Haves

Experience with tires, wheels, and/or suspension upgrades is a big plus
experience with Protractor or similar is a plus

Responsibilities

Greet customers and provide a professional, friendly first impression
Listen to customer concerns and accurately document vehicle issues
Build estimates for repairs, maintenance, tires, wheels, and suspension upgrades
Communicate recommended services clearly and confidently
Coordinate workflow between customers and technicians
Provide updates on vehicle status and timelines
Upsell services when appropriate (without being pushy)
Handle invoicing, payments, and follow-ups
Maintain strong customer relationships and encourage repeat business