Automotive Service Advisor -Tulsa
About The Position
Group 1 Automotive is hiring Service Advisors for its Tulsa dealership locations, including South Pointe Chevrolet, South Pointe Honda, South Pointe CJDR, and BMW of Tulsa. This role is designed for driven professionals who excel in a busy service environment, enjoy direct customer interaction, and can confidently recommend necessary maintenance and repair services. Service Advisors serve as the crucial link between customers and the service team, responsible for explaining vehicle needs, upselling recommended services, and ensuring a seamless, professional customer experience. Success in this role hinges on strong communication skills, a solid understanding of vehicle maintenance, and the capacity to manage a high volume of work. If you are organized, energetic, and motivated by achieving results, this is a prime opportunity to advance your career within a reputable automotive group.
Requirements
- Valid driver’s license and acceptable driving record
- High school diploma or equivalent required
- Prior experience as an Automotive Service Advisor, Service Writer, or in a customer-facing role within a dealership or automotive service environment preferred
- Strong knowledge of automotive maintenance, repair processes, and vehicle systems
- Excellent customer service and communication skills, with the ability to explain technical information in a clear, professional manner
- Proven ability to upsell recommended maintenance and repairs based on vehicle needs
- Strong organizational skills with the ability to manage multiple customers and tasks in a fast-paced environment
- Proficiency with dealership management systems (such as CDK, Reynolds & Reynolds, or similar) and basic computer skills
- Ability to work collaboratively with technicians, parts staff, and management
Nice To Haves
- Additional automotive training or certifications are a plus
Responsibilities
- Schedule and confirm service appointments to ensure an efficient customer experience
- Create accurate, transparent repair orders with detailed cost and time estimates
- Serve as the primary liaison between customers, technicians, and parts teams
- Provide timely updates and clear communication throughout the repair process
- Review inspections and confidently recommend maintenance and repair services
- Maintain strong product, warranty, and service knowledge
- Accurately document customer interactions and service details in the system
Benefits
- Monthly base pay of $2,500, plus performance‑based commission
- Estimated total monthly earnings range: $4,000–$9,000+
- Health, Dental, Vision, Life, and Disability insurance
- Ongoing training, coaching, and support in a high‑volume service environment
- Opportunities for long‑term growth within Group 1 Automotive
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
