Entry Level Service Advisor

Superior Performance Auto•Wendell, NC

13d•Onsite

About The Position

Superior Performance Auto is hiring an entry-level Automotive Service Advisor to serve as the primary point of contact between customers and technicians. The role is suited to someone with previous sales experience who enjoys working with people and wants to learn the automotive service industry; prior automotive experience is not required. The company provides on-the-job training in automotive terminology, service procedures, Digital Vehicle Inspections (DVIs), repair orders, estimates, scheduling, workflow coordination, and customer relationship building, as well as Service Advisor classes through ATI. The Service Advisor helps customers understand vehicle needs and repair recommendations, communicates estimates and progress, manages repair orders, and supports an exceptional customer experience. The shop emphasizes customer education, honesty, transparency, and consultative, no-pressure sales. Advisors use DVIs, including technician photos and videos, to explain vehicle conditions, repair urgency, and options so customers can make informed decisions in light of their needs and budget. The position offers a Monday-through-Thursday schedule from 7:00 a.m. to 6:00 p.m., with a one-hour lunch break each workday and three-day weekends. Superior Performance Auto describes opportunities to grow with the company, potentially advancing into a Service Manager role as it expands. Benefits and perks include paid time off, vacation, paid holidays, possible additional days off around certain holidays, up to two paid snow days, weekly pay, discounts on personal vehicle parts and service, a monthly complimentary tank of gas, Monday lunch, and a daily personal snack. Health, dental, and vision insurance are not currently offered.

Requirements

Previous sales experience is required; retail sales, customer service sales, inside sales, or similar customer-facing sales experience is welcome.
Strong verbal and written communication skills.
A genuine interest in helping people understand their options and make informed decisions.
A consultative, customer-first approach to sales.
A team-oriented attitude and willingness to work collaboratively.
Dependability, accountability, and attention to detail.
Coachability and willingness to learn new skills and procedures.
Basic computer skills and ability to learn shop management software.

Nice To Haves

High school diploma or equivalent.
Customer service experience.
Interest in vehicles, automotive maintenance, or the automotive repair industry.
Desire and potential to grow into greater responsibility, potentially a Service Manager role.

Responsibilities

Welcome customers professionally and create a positive service experience.
Listen to customer concerns, ask appropriate questions, and accurately document vehicle symptoms.
Explain recommended services and repairs in clear, understandable language.
Keep customers informed about repair progress, additional findings, estimated costs, and completion times.
Build customer trust through honesty, transparency, follow-through, and consistent communication.
Review technician-submitted Digital Vehicle Inspections, including photos and videos, and verify findings and supporting images for accuracy and completeness.
Update or approve inspection content as needed, coordinate the DVI with the repair estimate, and send both to the customer for review.
Explain vehicle conditions, repair recommendations, and potential consequences of delaying repairs.
Help customers prioritize work based on safety, vehicle condition, urgency, and budget, without pressuring them to authorize work.
Use consultative sales skills to identify customer needs and explain appropriate services.
Present repair estimates and recommendations accurately and confidently, and explain the value of maintenance and repairs.
Follow up on recommendations and future maintenance needs when appropriate.
Schedule appointments and coordinate workflow with technicians.
Create, maintain, and update repair orders accurately; review them for accuracy and completeness before closing.
Communicate with technicians about inspection findings, repair needs, parts requirements, and estimated completion times.
Obtain customer authorization before proceeding with additional work.
Process invoices and payments and help ensure a smooth pickup experience.
Maintain accurate customer records and follow shop procedures.
Collaborate with technicians and other team members, communicate respectfully, and support efficient shop operations.
Accept coaching and feedback, learn service procedures, software, products, and communication standards, and contribute to a positive, organized workplace.

Benefits

30 hours of paid time off per year, accruing from the first day of employment; birthday off is included in the PTO offering.
40 hours of vacation per year, accruing from the first day of employment.
Six guaranteed paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
Possible additional adjacent days off when Independence Day or Christmas falls on a Tuesday or Wednesday; additional paid days may depend on the calendar.
Up to two paid snow days per year.
Weekly pay.
Discounts on parts and service for personal vehicles.
One complimentary tank of gas for a personal vehicle each month.
Company-paid lunch every Monday, with team members taking turns choosing the restaurant.
A personal snack of the employee’s choice provided for each workday.
Four-day workweek, Monday through Thursday, with three-day weekends.
Health, dental, and vision insurance are not currently offered.