Automotive Service Advisor - DiMaggio Auto - Monona, WI

GreatWater 360 Auto Care • Monona, WI

1d • $55,000 - $85,000 • Onsite

About The Position

DiMaggio Auto is seeking an experienced Automotive Service Advisor / Service Writer who excels at customer service, building trust, and collaborating with technicians to ensure vehicle safety and reliability. As a Service Advisor at DiMaggio Auto, a GreatWater garage, you will be the main point of contact between customers and the technician team, contributing to an outstanding customer experience and the smooth operation of the shop. This role is ideal for individuals who enjoy customer service, sales, organization, and teamwork.

Requirements

• 1+ year Service Advisor / Service Writer experience preferred
• 1+ year sales experience or demonstrated ability to sell services
• Strong customer service and relationship-building skills
• Excellent communication and organizational abilities
• Ability to work effectively in a fast-paced environment with frequent interruptions
• Comfortable using computer systems and shop management software
• High school diploma or GED required
• Valid driver’s license with acceptable driving record

Nice To Haves

• Basic mechanical knowledge is a plus

Responsibilities

• Greet customers warmly and provide a friendly, professional experience
• Answer incoming calls promptly and assist customers with service questions
• Sell recommended maintenance and repair services
• Enter and track customer and vehicle information in shop management software
• Tag vehicles and document service needs upon arrival
• Build repair estimates and communicate recommendations clearly
• Obtain customer authorization for repairs
• Work closely with technicians to review inspection results and service recommendations
• Assign work orders based on technician availability and skill level
• Track vehicle progress and maintain clear notes in work orders
• Notify customers when vehicles are ready and arrange payment and vehicle pickup
• Perform occasional vehicle road tests
• Assist with general shop operations when needed to support workflow

Benefits

• Competitive hourly pay
• Monthly performance opportunities
• Paid training and skill development
• Modern tools and equipment
• Supportive team environment
• Career advancement opportunities
• Stable workflow and professional shop environment
• Front Loaded PTO + 6 paid holidays
• Paid Parental Leave (1 week)
• Teammate Discounts on services
• 401(k) Match: 100% of first 3% + 50% of next 2%
• Health, Dental & Vision Insurance
• HSA Match up to $15 per paycheck
• Company paid Life Insurance & AD&D ($25,000)
• Employee Assistance Program (24/7, free)
• Voluntary Benefits: STD, LTD, Accident, Critical Illness, Life
• Training & Tuition Reimbursement, including ASE test fee reimbursement
• LEARN to EARN Program: Technician pay growth tied to ASE certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED