Automotive Service Advisor - Sandia BMW
About The Position
Sandia BMW, part of the rapidly growing Group 1 Automotive, is seeking a customer-focused, driven, and professional Automotive Service Advisor to join our award-winning team. If you're passionate about delivering exceptional customer experiences, building lasting relationships, and working with one of the world's most prestigious automotive brands, we want to hear from you. As the primary point of contact for our service customers, you'll play a vital role in creating an outstanding ownership experience while helping customers maintain the performance, safety, and reliability of their BMW.
Requirements
- Previous Automotive Service Advisor experience required
- Dealership experience strongly preferred; BMW experience is a plus
- Exceptional customer service and relationship-building skills
- Strong communication and consultative sales abilities
- Ability to recommend maintenance and repairs with confidence and integrity
- Professional appearance and positive attitude
- Excellent organizational and multitasking skills in a fast-paced environment
- Basic computer proficiency
- Goal-oriented with a strong desire to succeed
- High School Diploma or equivalent
- Valid driver's license with an acceptable driving record
Responsibilities
- Deliver a premium customer experience by greeting every guest promptly, professionally, and with genuine enthusiasm.
- Listen carefully to customer concerns and accurately document vehicle service needs.
- Recommend maintenance and repair services based on BMW manufacturer guidelines, technician inspections, and customer needs.
- Clearly communicate repair recommendations, pricing, and expected completion times.
- Partner closely with technicians and the service team to ensure efficient workflow and timely vehicle delivery.
- Keep customers informed throughout the repair process with proactive updates.
- Review completed repairs with customers, explaining services performed and answering any questions.
- Build long-term customer relationships that drive loyalty, repeat business, and referrals.
- Consistently achieve customer satisfaction, sales, and performance goals.
- Represent the values and professionalism of Group 1 Automotive in every customer and team interaction.
Benefits
- Competitive salary-based pay plan plus performance bonuses
- Outstanding earning potential
- A positive, professional team environment
- Structured career advancement with leadership development opportunities
- Service Advisor University – Paid training provided by Group 1 Automotive
- Medical, Dental & Vision Insurance
- Life & Disability Insurance
- 401(k) with Company Match
- Paid Time Off
- Employee Vehicle Purchase Program
- Employee Stock Purchase Plan
- Pinnacle Awards Recognition Program
- Ongoing training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
